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pages.HELP

<p>&nbsp;</p>
<p style="font-family: inherit; color: inherit;">Svalbard Adventures facilitates great moments and close experiences. Everything we do is grounded in our respect for the visitors and the environment. Our job is to guide the way and in doing so, we always make sure that our guests travel safely with one of our educated and authorized Svalbard guides.</p>
<p style="font-family: inherit; color: inherit;">Our services are worthy of Svalbard. We have over 100 employees who will take you through day trips and expeditions with snowmobiles, ATV&rsquo;s and dog sleds. You can visit ice caves and go on boat trips. We have&nbsp;<a href="https://svalbardadventures.com/en/accommodation/">accommodation</a>&nbsp;and&nbsp;<a href="https://svalbardadventures.com/en/food-and-drinks/">dining</a>&nbsp;for all seasons and rental for snowmobiles.</p>
<p style="font-family: inherit; color: inherit;">Just remember, if you stay long enough in this unique and contrasting place, where the conditions constantly shift from the grandiose to the simple, from landscape to culture &ndash; and back &ndash;there is a good chance you may even discover a new side of yourself.</p>
<p style="font-family: inherit; color: inherit;"><strong>Have a nice trip!</strong></p>
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<p style="font-family: inherit; color: inherit;"><strong>Discover Longyearbyen &ndash; Gateway to the Arctic</strong></p>
<p style="font-family: inherit; color: inherit;">Longyearbyen is the world&rsquo;s northernmost town, located on the Svalbard archipelago just 1,300 km from the North Pole. Surrounded by dramatic mountains, glaciers, and fjords, it offers a unique blend of raw Arctic wilderness and modern comfort. In summer, the midnight sun shines for months, while winter brings magical polar nights and the northern lights.</p>
<p style="font-family: inherit; color: inherit;"><strong>Taste the Arctic &ndash; Restaurants &amp; Local Flavors</strong></p>
<p style="font-family: inherit; color: inherit;">Despite its remote location, Longyearbyen boasts an impressive culinary scene with around a dozen restaurants and cozy caf&eacute;s, such as:</p>
<ul style="font-family: inherit; color: inherit;">
<li><strong>Svalbar</strong> &ndash; a popular bar and restaurant, perfect for relaxing after a day of adventure, serving delicious burgers and local craft beer.</li>
<li><strong>Restaurant at Svalbard Hotel Polfareren</strong> &ndash; elegant dining with menus inspired by Arctic flavors, ideal for a special evening.</li>
</ul>
<p style="font-family: inherit; color: inherit;"><strong>Svalbard Adventures</strong> not only provides unforgettable snowmobile tours and glacier experiences but also connects you with authentic culinary highlights. They&rsquo;ll guide you to the best places for a memorable Arctic meal.</p>
<p style="font-family: inherit; color: inherit;"><strong>Wildlife &amp; Safety</strong></p>
<p style="font-family: inherit; color: inherit;"><strong>Polar bears</strong> roam freely across Svalbard. While sightings in town are rare, they do happen, so carrying a firearm outside the settlement is mandatory for safety. Respect nature&mdash;never approach wildlife and always follow local guidelines.<br /><strong>Reindeer</strong> are regular visitors in Longyearbyen and can often be seen wandering through the streets. They are gentle but should never be fed or approached too closely.</p>
<p style="font-family: inherit; color: inherit;"><strong>Unique Local Rules &amp; Facts</strong></p>
<ul style="font-family: inherit; color: inherit;">
<li><strong>No burials</strong> &ndash; permafrost prevents decomposition, so burials are prohibited.</li>
<li><strong>No births</strong> &ndash; expectant mothers must travel to mainland Norway before giving birth due to limited medical facilities.</li>
<li><strong>No cats</strong> &ndash; to protect Arctic birdlife, cats are banned in Longyearbyen.</li>
</ul>
<ul style="font-family: inherit; color: inherit;">
<li><strong>Duty-free zone</strong> &ndash; Svalbard offers tax-free shopping on certain goods, making it a unique shopping experience in the Arctic.<br /><br /><br /><br /></li>
</ul>

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Weather conditions change rapidly, and it is essential to carry the necessary equipment for safe travel in the Svalbard wilderness. Please note: We do not rent out firearms or other equipment for polar bear protection!

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

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<h1>Contact us</h1>

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<h1>Privacy policy</h1>
<div>Your Company &oslash;nsker at du som bruker skal v&aelig;re trygg p&aring; at vi ivaretar ditt personvern og behandler alle personopplysninger i henhold til lovgivningen.</div>
<h2>Personopplysninger</h2>
<div>For &aring; bruke nett-bookingtjenesten, m&aring; du oppgi navn, adresse, telefonnummer og epost. For &aring; registrere en ordre m&aring; det n&oslash;dvendigvis ogs&aring; bli lagret opplysninger om tidspunkt for utleie og hva slags utstyr som er reservert/bestilt. Det er 18 &aring;rs aldersgrense p&aring; bruk av tjenesten og du m&aring; derfor ogs&aring; oppgi ditt f&oslash;dsels&aring;r. Ved bruk av tjenesten lagres din ordrehistorikk. Disse personopplysninger brukes for &aring; levere tjenesten til deg. Disse personopplysningene oppbevares s&aring; lenge du st&aring;r registrert som bruker hos oss. De personopplysninger vi har registrert er tilgjengelig og kan endres p&aring; din side. Du kan ogs&aring; kontakte oss og be om at vi fjerner dine personopplysninger eller bli avregistrert fra v&aring;re systemer. Du vil da ikke lenger kunne bruke tjenesten med mindre du registrer deg p&aring; nytt.</div>
<h2>Personopplysninger til tredjepart</h2>
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<h2>Betalingsinformasjon</h2>
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<h2>Informasjonskapsler</h2>
<div>N&aring;r du bes&oslash;ker v&aring;r tjeneste bruker vi ulike teknologier for &aring; gjenkjenne deg som bruker og samle inn data. Vi bruker eksempelvis informasjonskapsler (cookies) for &aring; huske leiedatoer, og utstyr. Informasjonskapsler forenkler bruken av tjeneste og for &aring; gi deg relevant informasjon n&aring;r du bes&oslash;ker nettstedet v&aring;rt. De brukes ogs&aring; til &aring; mellomlagre data som tilgjengelige utleiedatoer, priser og lignende.</div>
<div>&nbsp;</div>
<div>Gjennom tjenerlogger og andre verkt&oslash;y kan vi registrere informasjon om enheten og tilkoblingen til v&aring;r tjeneste, herunder operativsystem, nettleserversjon, IP-adresse, informasjonskapsler og unike identifikasjonsfiler. Denne informasjon brukes i anonym og aggregert statistikk, men kan ogs&aring; kobles mot din brukerkonto. Informasjonen gj&oslash;r blant annet at vi kan tilpasse visningen av v&aring;r tjeneste til den enheten du bruker.</div>

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<p style="font-family: inherit; color: inherit;">Rental agreement for snowmobiles and sledges</p>
<p style="font-family: inherit; color: inherit;">The general conditions specified in the order confirmation apply to the rental agreement.</p>
<p style="font-family: inherit; color: inherit;">1. Renter must be at least 18 and a valid driver&rsquo;s license for all drivers for a car, snowmobile or motorcycle must be presented at the reception desk prior to rental of the snowmobile.</p>
<p style="font-family: inherit; color: inherit;"><br />2. Snowmobile must not be used:<br />a. By persons affected by alcohol or other intoxicating agents.<br />b. For any illegal activities.</p>
<p style="font-family: inherit; color: inherit;"><br />3. The renter must not:<br />a. Carry more persons than the snowmobile is approved for.<br />b. Loan the snowmobile to others without Svalbard Adventures consent.</p>
<p style="font-family: inherit; color: inherit;"><br />4. For all rentals from Svalbard Adventures, the renter is responsible for the recovery of the rented equipment. If the renter, for any reason, has to leave equipment in the field a fee of 50 NOK per kilometre will be charged for pickup.</p>
<p style="font-family: inherit; color: inherit;"><br />5. In the event of an accident<br />a. Notify the Governor&rsquo;s office (+47 79 02 12 22) when required.<br />b. Svalbard Adventures rental department must be notified immediately.<br />c. If it is necessary to leave the snowmobile behind, do so in a responsible manner.<br />d. A form needs to be filled out at the rental reception and a map or GPS coordinate of where the snowmobile was left should be attached.</p>
<p style="font-family: inherit; color: inherit;"><br />6. Renters must cover the cost of gasoline used during the rental period. The snowmobiles are rented out fully fuelled and should be returned fully fuelled. The fuel meters in snowmobiles are not accurate, in order to fill them up completely one needs to look down into the tank and fill them up to the lid. If a snowmobile is not returned fully fuelled the renter is charged 20 NOK per liter. If Svalbard Adventures needs to send an invoice to the renter, an invoice fee of 70 NOK will be added to the amount.</p>
<p style="font-family: inherit; color: inherit;"><br />7. Renters are required to return the snowmobile before 18:00 at Svalbard Snowmobile Rental<br />a. In case of late delivery there will be a fee of 150 NOK per hour per snowmobile.<br />b. If the snowmobile is not returned before closing, one additional 24hr rental fee will be charged.</p>
<p style="font-family: inherit; color: inherit;"><br />8. Renter assumes all responsibility for the snowmobile. Regardless of fault, the renter is liable for any damage caused to the snowmobile or by the snowmobile during the rental period; the price is limited to the amount specified in the current price list.<br />Insurance: NOK 175 per snowmobile per day.<br />When purchasing insurance the Excess/maximum amount to pay in case of damage to the snowmobile is:<br />&middot; Touring NOK 10.000.-<br />&middot; Sport and Guide Touring: 15.000.-</p>
<p style="font-family: inherit; color: inherit;"><br />9. The renter is in all cases liable for any damages not covered by the insurance.</p>
<p style="font-family: inherit; color: inherit;"><br />10. The renter is responsible for acquiring information on all aspects of the handling of the snowmobile and the relevant functions of the snowmobile before renting.</p>
<p style="font-family: inherit; color: inherit;"><br />11. Svalbard Adventures is not liable for any loss or time loss that the renter may incur by the breakdown of the snowmobile.<br />12. The renter is responsible to check the snowmobile for damages before he/she drives away with it. In the case of damages (no matter how small they are) it needs to be registered on the damage report note at the reception to avoid getting billed for minor or major damages which have not occurred during the rental time.</p>
<p style="font-family: inherit; color: inherit;"><br />13. For rental of sledges: <br />a. Maximum permitted load: 160 kg<br />b. Total weight on the towing hook should not be more than 10 kgs and can be easily possible to lift with one hand.<br />c. If the sledge is wrongly loaded and/or these limitations are exceeded and damage to the sledge occurs, the Renter will be charged for the damage.</p>
<p style="font-family: inherit; color: inherit;"><br />14. For rental of Lynx Adventure/ Skidoo Renegade:<br />a. Warm up the engine in about 4-5 minutes.<br />b. Do not drive while holding the break, this can seriously burn the scooter.<br />c. In cases that the snowmobile won&rsquo;t start, check the key and make sure that it is securely in place. D.E.S.S indicates that the key is loose or not proper in place.<br />d. The rear rack can only hold up to 15kgs.<br />e. The Skidoo Renegade must be turned off when a person stops driving, it doesn&rsquo;t have the cooling fan so over heating is highly probable.<br />f. It is advisable (Skidoo Renegade) to attached the key cord to the wrist/ to oneself so the snowmobile would stop immediately in cases of fall/accidents.</p>
<p style="font-family: inherit; color: inherit;"><br />15. For rental of Guide Touring:<br />a. Warm up the engine in about 4-5 minutes.<br />b. The rear rack should only hold no more than 10 kgs.<br />c. The engine must be turned off when a person stops driving. It has a cooling fan but also a sensitive engine so over heating is still highly probable.<br />d. To maintain proper cooling, it is advisable to drive it on a good terrain condition with a speed not lower than 40 km/h.<br />e. Make sure that the kill switch (red button) is on when the snowmobile is parked over a long period.<br /><br />Snowmobiles are an excellent instrument to use for enjoying the beautiful nature in Svalbard, however they are powerful and expensive machines and if used irresponsibly they can be dangerous. We urge people to drive safely, stay within their driving ability and become versed in all rules that may apply for driving and travelling in Svalbard (The governor&rsquo;s office in Longyearbyen supplies people with all information needed for responsible travel in Svalbard).</p>

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